Privacy Policy

1. Introduction

1.1 This Privacy Policy explains how Manjaro Global (“the Platform”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal data of users who access or use our services.

1.2 This Policy applies to all users, including travelers, guides, agents, and administrators across all jurisdictions in which the Platform operates.

1.3 By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your data in accordance with its terms.

2. Scope of Data Collection

2.1 We collect personal data that you voluntarily provide when registering, booking, or interacting with the Platform.

2.2 Personal data may include identification information such as full name, email address, phone number, date of birth, nationality, and profile photograph.

2.3 For guides and providers, additional data may include government-issued identification, certifications, bank or wallet details, and verification videos.

2.4 We may collect transactional data including booking history, payment details, and service interactions.

2.5 Technical data such as IP address, device type, browser type, operating system, and usage behavior may be collected automatically.

2.6 Location data may be collected where required to provide services such as trip tracking, search results, and safety features.

3. Purpose of Data Processing

3.1 Personal data is processed to provide and maintain the Platform’s services, including account creation, booking management, and communication between users.

3.2 Data is used to facilitate secure payments, including escrow handling and currency conversions via integrated payment providers.

3.3 Data is used to verify user identity, prevent fraud, and ensure trust within the marketplace.

3.4 Data may be used to personalize user experience, including recommendations, search results, and localized content.

3.5 Data may be used to communicate important updates, notifications, and customer support responses.

3.6 Data may be used for internal analytics, system improvement, and performance optimization.

4. Legal Basis for Processing

4.1 Processing of personal data is based on contractual necessity where required to provide services requested by the user.

4.2 Processing may be based on legitimate interests, including fraud prevention, platform security, and service improvement.

4.3 Processing may be based on user consent where explicitly obtained, including marketing communications.

4.4 Processing may be required to comply with legal obligations under applicable laws and regulations.

5. Data Sharing and Disclosure

5.1 Personal data may be shared with other users where necessary to complete a booking or provide services, including sharing traveler details with guides.

5.2 Data may be shared with third-party service providers including payment processors, cloud hosting providers, analytics services, and communication tools.

5.3 Data may be disclosed to regulatory authorities, law enforcement agencies, or courts where required by law.

5.4 In the event of a merger, acquisition, or asset sale, user data may be transferred to a successor entity.

5.5 We do not sell personal data to third parties.

6. International Data Transfers

6.1 As a global platform, data may be transferred across borders to jurisdictions where data protection laws may differ.

6.2 We implement appropriate safeguards to ensure that such transfers comply with applicable data protection laws.

7. Data Retention

7.1 Personal data is retained only for as long as necessary to fulfill the purposes outlined in this Policy.

7.2 Transactional and financial data may be retained for longer periods to comply with legal and regulatory requirements.

7.3 Users may request deletion of their data, subject to legal and operational limitations.

8. Data Security

8.1 We implement technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.

8.2 Security measures include encryption, access controls, secure servers, and regular system monitoring.

8.3 Despite these measures, no system can guarantee absolute security.

9. User Rights

9.1 Users have the right to access, correct, or update their personal data.

9.2 Users have the right to request deletion of their data, subject to legal constraints.

9.3 Users have the right to object to or restrict certain processing activities.

9.4 Users may withdraw consent for processing where consent is the legal basis.

9.5 Requests can be made through the Platform or designated support channels.

10. Cookies and Tracking Technologies

10.1 The Platform uses cookies and similar technologies to enhance user experience and analyze usage.

10.2 Users may manage cookie preferences through browser settings.

11. Children’s Privacy

11.1 The Platform is not intended for individuals under the age of 18 without parental consent.

11.2 We do not knowingly collect data from minors without appropriate authorization.

12. Changes to This Policy

12.1 We may update this Privacy Policy from time to time.

12.2 Users will be notified of significant changes through the Platform or other communication channels.

13. Contact Information

13.1 Users may contact us regarding privacy concerns through official support channels provided on the Platform.